Refund policy

Refund process

To request a refund please submit a refund request to onlinepastryrefunds@ecoleducasse.com confirming the email address that was used to place the order.

All refund requests will be reviewed by École Ducasse within 5 working days of submission.

Once a refund has been confirmed by École Ducasse a refund will be submitted through our ecommerce provider, Shopify. Refunds from Shopify can take up to 10 business days to appear in your account once submitted.

We can only process refunds to the details through which the original payment was made.

Processing times may vary depending on your financial institution. Refunds will be issued to the original method of payment. Submissions with incomplete or inaccurate information may experience delays. All decisions regarding refund eligibility are final.

Please note during the Christmas period (24 December – 2 January), review times may be longer due to limited staff availability so please anticipate delays to the times stated above during this time.

Refund deadline

Refund requests must be submitted no later than 26 Jan 2026

Any refund requests submitted after this time will not be processed.

This requirement ensures accurate confirmation of cohort numbers necessary for the program to run effectively on February 9 2025.

Late withdrawals risk disrupting the course structure and diminishing the experience for other participants and so are not allowed.

Refunds on purchases made through Klarna

Once we process your refund, the timing of when you receive it will depend on Klarna's processing.

For questions about your refund status, please contact Klarna directly.

Refunds are processed through Klarna's system and will be applied to your Klarna account. The exact timing may vary depending on your payment plan and Klarna's processing procedures.

Early Admission program refunds

This program is being offered at a reduced introductory rate as part of its first cohort. Course materials, delivery, and content are currently being refined based on participant feedback.

By enrolling on this program you accept that while all reasonable efforts are made to maintain high educational standards, participants acknowledge that elements of the program may be subject to ongoing development and improvement

Early admission Program cancellation due to low numbers

We want to ensure the best experience for our learners.

In the event minimum enrolment thresholds are not met, the program in question will not proceed.

The enrollment thresholds for our modules and the Online Professional Certificate in French Pastry Arts are as follows

Individual modules: minimum cohort 5
Online Professional Certificate in French Pastry Arts: minimum cohort 5

This ensures that every experience delivered meets the intended standard of scale, quality, and attention.

Refunds for cancelled programs

If cohort limits are not met and your program will be cancelled.

If the program you have purchased is cancelled due to low you will be informed of the cancellation of the program on Week commencing 26 Jan

At this point you can request to be transferred to another program of the same value as your original chosen program or receive a full refund.

Refunds will be submitted through our ecommerce provider, Shopify. Refunds from Shopify can take up to 10 business days to appear in your account once submitted.